Usability Testing Questionnaire
Name: Adam David
Age: 22
1)What were your general first impressions of the site?
I found it quick to use.
2)How easy did you find it to locate the content?
Very easy, the 'link' names were very intuitive.
3)Were there any particular problems you encountered when using the site?
I didn't realise the symbol was a back button.
4)Were there any features of the site that you found difficult to use?
No.
5)Were there any features of the site that behaved in unexpected ways?
Only what I said about the back button.
6)Were there any features you would like to have seen on the site that were not available?
None that I can think of.
7)How do you think the site could be improved?
The back button could be changed to something more recognisable.
8)Would you use the site again?
Yes, probably.
Monday 1 June 2009
Now that the paper prototyping is out of the way we will begin usability testing; this will serve to focus on whether or not the site is usable by the public.
Problem
You are interested in the work of Michael Griffiths, so you have decided to browse his website. You should look for the following content within the website:
1.An essay
2.A video
You should also attempt to contact the administrator of the website when you are finished.
The usability testers will then be presented with the following questionnaire:
Questionnaire
1)What were your general first impressions of the site?
2)How easy did you find it to locate the content?
3)Were there any particular problems you encountered when using the site?
4)Were there any features of the site that you found difficult to use?
5)Were there any features of the site that behaved in unexpected ways?
6)Were there any features you would like to have seen on the site that were not available?
7)How do you think the site could be improved?
8)Would you use the site again?
Problem
You are interested in the work of Michael Griffiths, so you have decided to browse his website. You should look for the following content within the website:
1.An essay
2.A video
You should also attempt to contact the administrator of the website when you are finished.
The usability testers will then be presented with the following questionnaire:
Questionnaire
1)What were your general first impressions of the site?
2)How easy did you find it to locate the content?
3)Were there any particular problems you encountered when using the site?
4)Were there any features of the site that you found difficult to use?
5)Were there any features of the site that behaved in unexpected ways?
6)Were there any features you would like to have seen on the site that were not available?
7)How do you think the site could be improved?
8)Would you use the site again?
Sunday 31 May 2009
In class we collectively decided on a design process that could aptly apply to our scenario; most seem to cater for a design team, or even to software development rather than website development.
Our Design Process
1. Identify basic functions of the site from the client.
2. Identify stakeholders.
3. Estimate delivery date and costs.
4. Needs analysis and requirements.
5. Draw up a design specification document.
6. Sign it off.
7. Come up with some designs.
8. Usability testing on prototypes.
9. Evaluation.
10. Redesign (providing product requires it).
11. Initial build.
12. Testing.
13. Final build.
14. Implementation.
15. Evaluation.
16. Maintenance.
As you can see here, some of these goals are essentially unattainable; the work being carries out in class is more of a hypothetical website re-design, and as such has no paying customers or stakeholders, and the personal portfolio site also has this problem.
Our Design Process
1. Identify basic functions of the site from the client.
2. Identify stakeholders.
3. Estimate delivery date and costs.
4. Needs analysis and requirements.
5. Draw up a design specification document.
6. Sign it off.
7. Come up with some designs.
8. Usability testing on prototypes.
9. Evaluation.
10. Redesign (providing product requires it).
11. Initial build.
12. Testing.
13. Final build.
14. Implementation.
15. Evaluation.
16. Maintenance.
As you can see here, some of these goals are essentially unattainable; the work being carries out in class is more of a hypothetical website re-design, and as such has no paying customers or stakeholders, and the personal portfolio site also has this problem.
Within this project I will also be running (in tandem to the re-design of the Sainsbury's website in class) the user centred design process of my own personal site showcasing my work. This site will be created in flash, but beforehand I will be paper prototyping it and so on.
Also, the results from the task analysis:
Communication Fundamentals: Task Analysis Questionnaire
Name: Adam David
Age: 22
1)What were your general first impressions of the site?
I found it relatively quick to use and liked how it constantly updated the shopping basket on the right.
2)How easy did you find it to locate the items on the shopping list?
Moderately easy, I think the categories could be named better though.
3)Were there any particular problems you encountered when using the site?
Only what I mentioned before about the category names, also that the sub-menus seem to be a bit messy. I think they should be alphabetised.
4)Were there any features of the site that you found difficult to use?
No.
5)Were there any features of the site that behaved in unexpected ways?
I expected to be asked to log in or register before completing my shopping.
6)Were there any features you would like to have seen on the site that were not available?
None that I can think of.
7)How do you think the site could be improved?
The text all seemed a touch too small.
8)Would you use the site again?
Yes, probably.
Communication Fundamentals: Task Analysis Questionnaire
Name: Jaqueline Griffiths
Age: 50
1)What were your general first impressions of the site?
I'm used to using the tescos website so this was quite jolting. Everything seems a bit smaller and less friendly.
2)How easy did you find it to locate the items on the shopping list?
Quite easy.
3)Were there any particular problems you encountered when using the site?
No it all seemed quite straight forward.
4)Were there any features of the site that you found difficult to use?
No.
5)Were there any features of the site that behaved in unexpected ways?
I don't think so, no.
6)Were there any features you would like to have seen on the site that were not available?
Not really.
7)How do you think the site could be improved?
I think the pictures should be made a bit bigger.
8)Would you use the site again?
No I don't think so.
Communication Fundamentals: Task Analysis Questionnaire
Name: John Griffiths
Age: 46
1)What were your general first impressions of the site?
Easy to use and straightforward.
2)How easy did you find it to locate the items on the shopping list?
Very.
3)Were there any particular problems you encountered when using the site?
Any problems weren't the fault of the site. (the internet connection was lost halfway through)
4)Were there any features of the site that you found difficult to use?
I found it hard to sign in before doing my shopping, so I had to wait until afterwards.
5)Were there any features of the site that behaved in unexpected ways?
None.
6)Were there any features you would like to have seen on the site that were not available?
An easy to find option to sign in before doing my shopping.
7)How do you think the site could be improved?
Only that which I have already mentioned.
8)Would you use the site again?
No.
Also, the results from the task analysis:
Communication Fundamentals: Task Analysis Questionnaire
Name: Adam David
Age: 22
1)What were your general first impressions of the site?
I found it relatively quick to use and liked how it constantly updated the shopping basket on the right.
2)How easy did you find it to locate the items on the shopping list?
Moderately easy, I think the categories could be named better though.
3)Were there any particular problems you encountered when using the site?
Only what I mentioned before about the category names, also that the sub-menus seem to be a bit messy. I think they should be alphabetised.
4)Were there any features of the site that you found difficult to use?
No.
5)Were there any features of the site that behaved in unexpected ways?
I expected to be asked to log in or register before completing my shopping.
6)Were there any features you would like to have seen on the site that were not available?
None that I can think of.
7)How do you think the site could be improved?
The text all seemed a touch too small.
8)Would you use the site again?
Yes, probably.
Communication Fundamentals: Task Analysis Questionnaire
Name: Jaqueline Griffiths
Age: 50
1)What were your general first impressions of the site?
I'm used to using the tescos website so this was quite jolting. Everything seems a bit smaller and less friendly.
2)How easy did you find it to locate the items on the shopping list?
Quite easy.
3)Were there any particular problems you encountered when using the site?
No it all seemed quite straight forward.
4)Were there any features of the site that you found difficult to use?
No.
5)Were there any features of the site that behaved in unexpected ways?
I don't think so, no.
6)Were there any features you would like to have seen on the site that were not available?
Not really.
7)How do you think the site could be improved?
I think the pictures should be made a bit bigger.
8)Would you use the site again?
No I don't think so.
Communication Fundamentals: Task Analysis Questionnaire
Name: John Griffiths
Age: 46
1)What were your general first impressions of the site?
Easy to use and straightforward.
2)How easy did you find it to locate the items on the shopping list?
Very.
3)Were there any particular problems you encountered when using the site?
Any problems weren't the fault of the site. (the internet connection was lost halfway through)
4)Were there any features of the site that you found difficult to use?
I found it hard to sign in before doing my shopping, so I had to wait until afterwards.
5)Were there any features of the site that behaved in unexpected ways?
None.
6)Were there any features you would like to have seen on the site that were not available?
An easy to find option to sign in before doing my shopping.
7)How do you think the site could be improved?
Only that which I have already mentioned.
8)Would you use the site again?
No.
Tuesday 21 April 2009
The first stage in this design process is task analysis, wherein I will outline what the user is expected to do in order to determine any inherently problematic areas in this task, and aid the process in a manner which focuses on the needs of the user.
Here are the problems that the user will be faced with:
You would like to buy some items from an online supermarket site and have them delivered to your home.
The 5 items you require are:
Bread (wholemeal, unsliced);
Milk (semi-skimmed, 2 pints, organic);
Red wine (price limit £5.00);
Spaghetti 500g (price check);
Tin tomatoes (chopped).
And here are the questions that will be presented to this user group:
What were your general first impressions of the site?
How easy did you find it to locate the items on the shopping list?
Were there any particular problems you encountered when using the site?
Were there any features of the site that you found difficult to use?
Were there any features of the site that behaved in unexpected ways?
Were there any features you would like to have seen on the site that were not available?
How do you think the site could be improved?
Would you use the site again?
This focus group will use three people (at first, at least) and I will try to encorporate users of varying age groups and tech ability.
Task Analysis
This blog is going to be used to track the design process in a user centred design assignment. Within this assignment I will be analysing and re-designing the sainsbury's website.
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