The first stage in this design process is task analysis, wherein I will outline what the user is expected to do in order to determine any inherently problematic areas in this task, and aid the process in a manner which focuses on the needs of the user. 

Here are the problems that the user will be faced with:

You would like to buy some items from an online supermarket site and have them delivered to your home.

The 5 items you require are:

1. Bread (wholemeal, unsliced);

2. Milk (semi-skimmed, 2 pints, organic);

3. Red wine (price limit £5.00);

4. Spaghetti 500g (price check);

5. Tin tomatoes (chopped).

   
   

   And here are the questions that will be presented to this user group:

   1. What were your general first impressions of the site?

   2. How easy did you find it to locate the items on the shopping list?

   3. Were there any particular problems you encountered when using the site?

   4. Were there any features of the site that you found difficult to use?

   5. Were there any features of the site that behaved in unexpected ways?

   6. Were there any features you would like to have seen on the site that were not available?

   7. How do you think the site could be improved?

   8. Would you use the site again?

   This focus group will use three people (at first, at least) and I will try to encorporate users of varying age groups and tech ability.